Terms & Conditions
Welcome to My Patient Care!
These terms and conditions outline the rules and regulations for the use of My Patient Care’s Website, located at https://mypatientcare.in/
Please read these terms of use carefully by accessing or using this internet based platform, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use this internet based platform.
Your access or use of the Website, transaction on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and My Patient Care on the other Part.
By using, browsing, or making any purchase on this website, you agree to follow our Terms of Use. This also means you accept our policies, including our Privacy Policy and any other rules, guidelines, or conditions that apply under the laws of India.
These policies are considered part of these Terms of Use and apply whenever you access the website, browse it, or use any of our services.
Please note that if you leave our website and visit a third-party website through a link, that website may have its own terms and privacy policy. In that case, the rules and policies of that third-party website will apply to your use of their website.
Our website is an online platform that helps users access different healthcare services in one place. Through the website, users can buy pharmaceutical and healthcare products sold by our company and by other trusted pharmacies. Users can also book diagnostic tests from partner laboratories, consult independent doctors online for medical advice or a second opinion, and view advertisements from companies promoting their healthcare products and services.
These pharmacies, laboratories, doctors, and advertisers are called Third-Party Service Providers. In addition, the website also provides helpful health and wellness information for users.
All these offerings—including the sale of medicines, healthcare services from third-party providers, and health information—are collectively referred to as the Services available on the website.
The relationship between you, us, and third-party service providers will follow these Terms of Use. Our services are available to people who register on the website and agree to use it according to our rules. In this document, the terms “You”, “Your”, or “User” refer to anyone who uses the website, including visitors.
Through our website, you may receive services such as discount coupons, vouchers, or special offers that can be used to buy products or services from our partner service providers.
To help you stay informed about these offers and services, My Patient Care may send you promotional messages, including emails, notifications, or other updates.
You understand and agree that the Website is only a platform where you can connect and interact with Third Party Service Providers for services or transactions. My Patient Care does not take part in these transactions and does not control them in any way, except as stated in these Terms of Use. Any transaction made is directly between you and the Third Party Service Provider.
My Patient Care may update or change these Terms of Use, the Privacy Policy, or any website rules at any time. These changes will take effect as soon as they are posted on the website. By continuing to use the website, you agree to the updated terms. We will inform users about these changes at least once every year. We recommend that you regularly check these Terms of Use and other policies to stay updated about the rules for using the website.
To use this website, you must be 18 years old or above. By visiting or using this website, you confirm that you are at least 18 years old and that you have the legal right and permission to use the website. You also agree to follow all the Terms of Use of this website.
Legal Compliance
These Terms of Use are created according to the laws of India. Our website follows all applicable Indian legal regulations to ensure safe and fair services for our users. These include important laws such as the Indian Contract Act, 1872, the Information Technology Act, 2000, and rules related to data protection and online platforms.
We also follow healthcare and medicine related laws such as the Drugs and Cosmetics Act, 1940, the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954, the Indian Medical Council Act, 1956, and the Pharmacy Act, 1948. In addition, our services comply with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 to protect the rights of our customers.
These laws help ensure that our platform operates responsibly, protects user information, and provides trustworthy healthcare information and services.
My Patient Care allows you to view and use the content on its website only for using its services. This includes visiting the website, placing orders, receiving deliveries, and communicating through the platform according to the Terms of Use. The website contains different types of content such as information, text, images, graphics, logos, icons, software, and design. Some of this content is provided by third-party service providers, while some is created by My Patient Care itself. All the content created by My Patient Care belongs to the company and is protected by copyright and trademark laws. You are not allowed to copy, modify, reproduce, share, display, or use this content for public or commercial purposes or for personal profit without permission.
If you follow these Terms of Use, you are allowed to access and use our website for personal purposes. This permission is limited, non-exclusive, and cannot be transferred to someone else.
These Terms of Use are an electronic document created according to the Information Technology (IT) Act and its applicable rules. Since this document is generated by a computer system, it does not require a physical or digital signature.
Eligibility
To use the services available on the My Patient Care website, you may need to create an account. During the registration process, we may ask you to provide some basic information such as:
- Name
- User ID
- Email Address
- Address (including country and postal/ZIP code)
- Gender
- Age
- Phone Number
- Password chosen by you
- Payment or financial account details (if required for purchases)
- Any other information you choose to provide
This information helps My Patient Care provide better services and manage your account properly.
Who Can Register
Only individuals who are legally allowed to enter into a contract can create an account on My Patient Care. This means minors (people under 18), undischarged insolvents, or anyone legally not allowed to make contracts cannot register on the website.
By registering or using the website, you confirm that you are legally allowed to do so and that you agree to follow the Terms of Use of My Patient Care.
Use of Your Account
Each registered account can only be used by the person whose details are provided during registration.
Sharing login details with others is not allowed.
However, parents or legal guardians may use their account to access services for their children or someone under their care who cannot legally create an account.
Business and Company Accounts
The website is meant for individual users only. Companies, organizations, or businesses are not allowed to create accounts using individual user profiles.
Your Responsibilities
By creating an account on My Patient Care, you agree to:
Create only one account.
Provide correct, true, and updated information while registering or using the website.
Update your account information whenever there is a change.
Keep your password safe and confidential.
Inform My Patient Care immediately if you notice any unauthorized use or security issue with your account.
Be responsible for all activities that happen through your account.
Receive communication from My Patient Care through your registered email or mobile number.
Update your email or phone number if they change.
Use of Cookies
The website may use temporary cookies to store some non-sensitive information. These cookies help us manage the website better, improve services, and understand user behavior.
Sometimes authorized third parties may place cookies in your browser for advertisements or service improvements. However, My Patient Care does not store personal identity information in cookies.
Account Suspension
My Patient Care has the right to temporarily or permanently suspend or block any user account if there are complaints, violations of terms, suspicious activities, or any other valid reason.
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. My Patient Care does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of My Patient Care,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, My Patient Care shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
My Patient Care reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
My Patient Care – Online Platform for Health Products
1. Our Role as an Online Platform
My Patient Care provides an online platform where customers can view and purchase medicines, healthcare products, and related services offered by third-party pharmacies or sellers.
We only provide the website platform and hosting service that connects customers with these pharmacies or sellers.
All medicines, products, and information shown on the website are provided by these third-party pharmacies.
My Patient Care does not manufacture, own, or control these products.
The quality, authenticity, and accuracy of medicines or healthcare products are the responsibility of the pharmacy or seller providing them.
2. Agreement Between Customer and Pharmacy
When you buy any medicine or product from the website, the purchase agreement is directly between you and the third-party pharmacy.
This includes:
- Product price
- Shipping charges
- Payment method
- Delivery time
- Warranty or guarantees
- After-sales services
My Patient Care does not control or decide these terms.
3. Product Ownership
All medicines and healthcare products shown on the website belong to the third-party pharmacies that sell them.
My Patient Care does not own the products or inventory.
If any legal issue happens regarding product ownership or rights, the pharmacy selling the product is responsible, not My Patient Care.
4. Order Fulfillment and Delivery
My Patient Care cannot guarantee that every order will be completed successfully.
Sometimes issues may occur such as:
- Products becoming out of stock
- Delayed delivery
- Order cancellation by the pharmacy
The pharmacy is responsible for managing stock and fulfilling orders.
My Patient Care is not responsible for disputes between customers and pharmacies, but if needed we can provide the pharmacy’s contact details to help resolve the issue.
5. Information and Product Details
Pharmacies may display product information, images, and descriptions on the website.
This information is only for general knowledge and awareness.
It should not be considered medical advice, diagnosis, or treatment.
Pharmacies must ensure that:
- Product details are accurate
- Information is not misleading
- Claims about medicines are truthful
My Patient Care does not verify every claim made by pharmacies, so customers should also consult a doctor when necessary.
6. Legal Licenses
All pharmacies selling medicines on My Patient Care must have valid licenses under Indian law, including:
Drugs and Cosmetics Act
Pharmacy Act
The pharmacy is responsible for following all legal requirements.
7. Prescription Medicines
Some medicines require a valid doctor’s prescription.
To purchase such medicines, you must:
- Upload a clear photo or scanned copy of your prescription on the website or send it by email.
- The pharmacy will verify the prescription before processing the order.
- If the prescription is incorrect or invalid, the order may be cancelled.
- When receiving the medicine, you may also need to show the original prescription.
- My Patient Care keeps a record of prescriptions uploaded by customers.
8. Substitute Medicines
Sometimes a pharmacy may provide a generic or equivalent medicine instead of the brand mentioned in the prescription.
This will only happen if:
- The doctor has allowed substitution in the prescription, or
- The prescription mentions only the salt name instead of a brand.
- Otherwise, pharmacies cannot replace the medicine.
9. Product Listings
Medicines listed on the website are not direct offers for sale.
When you place an order, you are sending a request to buy.
The pharmacy will confirm the order only after checking:
Prescription (if required)
Product availability
Once confirmed, you will receive an order confirmation email.
10. Completion of Sale
The actual sale of medicines takes place at the pharmacy.
Once the pharmacy prepares your order and generates the invoice, the ownership of the product transfers to you.
11. Delivery of Medicines
Delivery may be handled by a delivery partner acting as your agent to collect medicines from the pharmacy and bring them to you.
The delivery person is simply helping transport the medicines.
My Patient Care only facilitates this connection.
12. Advertisements on the Website
My Patient Care allows third-party advertisers to place advertisements on the website.
Advertisements will always be clearly marked as:
- Sponsored
- Advertisement
- From our advertisers
These advertisements are not created or reviewed by our editorial team.
13. Rules for Advertisers
Advertisers must ensure that their ads:
- Are truthful and honest
- Do not mislead customers
- Do not create unrealistic expectations
Follow all Indian laws and regulations
My Patient Care may review, modify, or remove advertisements at any time.
14. Prohibited Advertisement Content
Advertisements are not allowed if they contain:
- Hate or discrimination
- Nudity or sexual content
- Violence or harmful content
- False or misleading claims
- Malware or harmful links
Requests for personal data in a deceptive way
15. Prohibited Products
Advertisements are not allowed for:
- Tobacco products
- Illegal drugs
- Weapons or firearms
- Counterfeit or fake products
- Get-rich-quick schemes
- Illegal businesses
- Unapproved medicines or supplements
- Prescription drugs
16. Compliance with Indian Law
Advertisements related to medicines must follow the Drugs and Magic Remedies Act.
This law prohibits advertisements claiming to cure certain diseases or conditions.
Advertisers are responsible for following all legal rules.
17. Testimonials and Endorsements
If advertisements include testimonials or endorsements:
They must be genuine
Any paid promotion must be clearly disclosed
Results shown must not be misleading
18. Sponsored Links
When you click an advertisement on My Patient Care, it may redirect you to the advertiser’s website.
My Patient Care is not responsible for the content or services on those external websites.
Terms of Use – My Patient Care
1. Your Profile and Personal Information
When you register on My Patient Care, a personal profile is created for you. This profile helps us store important information such as:
- Your consultation history
- Health conditions
- Allergies
- Medicines you are taking
Any information you share during consultation or while using our services becomes part of your My Patient Care health record.
You agree to:
- Provide correct and updated information
- Review your details regularly and update them when needed
My Patient Care may keep, update, or delete information according to our internal policies.
Sometimes we may contact you through email, calls, or messages to confirm or review your information. Please provide a valid email address and keep it updated.
For more information about how we collect and use your data, please read our Privacy Policy.
2. Privacy and Data Protection
Your personal information and sensitive health information are protected under the Information Technology Rules of India (2011).
Our Privacy Policy explains:
- What type of information we collect
- Why we collect it
- How we use it
- Who we may share it with
By using My Patient Care, you understand that:
- Your information is being collected for providing healthcare services
- It may be shared with doctors, pharmacies, labs, or service partners if needed to provide services
- Your data will be stored securely
However, My Patient Care is not responsible if incorrect information is provided by the user.
3. Account Security
You are responsible for keeping your account login details and password safe.
- Do not share your login information with anyone.
- If you notice unauthorized access, inform My Patient Care immediately.
If we find that the information provided is false, incomplete, or outdated, we may suspend or terminate the account.
4. Communication and Promotions
By registering on My Patient Care, you agree that we may contact you through:
- Phone calls
- SMS messages
- Notifications
These communications may include:
- Health updates
- Service notifications
- Offers and promotions
Payment, Fees and Taxes
Registration and browsing on My Patient Care is free of cost.
However, payments may be required for:
- Medicines
- Health products
- Doctor consultations
- Diagnostic services
Payments may be made directly to:
- Partner pharmacies
- Diagnostic labs
- My Patient Care (if products/services are sold directly)
My Patient Care is not responsible for losses caused by third-party service providers.
Payment Methods Available
You may pay using:
- UPI (Google Pay, PhonePe, BHIM)
- Wallets (Paytm, Amazon Pay, etc.)
- Debit/Credit Cards
- Cash on Delivery (where available)
All prices may be exclusive of taxes, depending on the product or service.
My Patient Care may update pricing at any time.
Returns, Refunds and Cancellation
We offer returns, refunds, and cancellations according to our Return & Refund Policy.
Please read the policy carefully before placing an order.
User Responsibilities
When using My Patient Care, you agree not to post or share content that:
- Belongs to someone else without permission
- Is abusive, harmful, illegal, or offensive
- Violates copyright or trademark laws
- Contains viruses or harmful software
- Misleads or spreads false information
We may remove such content and take action including account suspension.
Liability Disclaimer
Services on My Patient Care are provided “as available” without any guarantees.
My Patient Care does not guarantee:
- Accuracy of medical advice
- Accuracy of product descriptions
- Services provided by third-party doctors, pharmacies, or labs
Any issues related to:
- Wrong diagnosis
- Incorrect prescriptions
- Lab report errors
- Medicine delivery issues
will be the responsibility of the concerned doctor, pharmacy, or lab, not My Patient Care.
If you are not satisfied with the website or services, you may simply stop using the website.
Maximum liability of My Patient Care in any case will not exceed ₹500.
Website Links
Our website may contain links to other websites.
My Patient Care is not responsible for the content or services of those websites.
Use them at your own risk.
Termination of Account
My Patient Care may suspend or terminate accounts if:
- Terms are violated
- False information is provided
- Legal issues arise
- Services cannot be provided anymore
Once an account is terminated, My Patient Care may delete all user data from its systems.
Force Majeure (Unexpected Situations)
My Patient Care will not be responsible for service delays caused by events such as:
- Natural disasters
- Government actions
- Internet or communication failures
- Other events beyond our control
Governing Law
These Terms are governed by the laws of India.
Any disputes will be handled in courts of New Delhi or through arbitration in New Delhi.
Intellectual Property
All website content including:
- Text
- Images
- Graphics
- Design
belongs to My Patient Care and cannot be copied, reproduced, or used without permission.
Contact Information
If you have any questions, suggestions, or complaints, you can contact us at:
Email: mypatientcare00@gmail.com
Website: www.mypatientcare.in
